Privacy Policy

FroginaLog.com (Whetri inc) Privacy Policy

Froginalog.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.  This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from froginalog.com (the “Site”).  This notice describes our privacy policy. By visiting Froginalog.com, you are accepting the practices described in this Privacy Policy.

1.      PERSONAL INFORMATION WE COLLECT

The information that we receive from customers help us to provide you with a personalized experience, and to improve your experience with us.  Here are the types of information that we gather:

  • 1.1 Information You Provide to Us: We receive and store any information that you enter on our Web site, or provide to us in any other way.  You may choose not to supply certain information, however then you may not be able to take advantage of features we provide.  The information that you provide for such purposes such as responding to your requests, customizing future shopping experiences, improving our store, and to communicate with you.  Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”
  • 1.2 Automatic Information: When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site and are stored in log files. We refer to this automatically-collected information as “Device Information.” As with many websites, we use “cookies”, and obtain certain types of information when your web browser accesses Froginalog.com, or views or interacts with one of our advertisements.
    • 1.2.1 “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of Froginalog.com’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Froginalog.com products and services that require you to Sign in.
    • 1.2.2 “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    • 1.2.3 “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
    • 1.2.4 “Google Analytics”, is used to track your visits to this site, and any associated us by Google for services under its policy are hereby included as a part of this policy. (see https://policies.google.com/privacy?hl=en)
  • 1.3 E-mail Communications: To help us make e-mails more useful and interesting, we may receive a confirmation when you open e-mail from Froginalog.com if your computer supports suh capabilities.  We also compare our customer lists to lists received from other companies in an effort to avoid sending unnecessary messages to our customers.  If you do not want ot receive email or other mail from us, please let us know by
  • 1.4 Personal Information: When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information, as well as Information Provided by you to us and Automatic Information.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • 2.1 Communicate with you;
  • 2.2 Screen our orders for potential risk or fraud; and
  • 2.3 When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • 2.4 We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use webservices such as WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here:  https://automattic.com/privacy, In addition when processing orders additional plugins such as “Jetpack” are used to process your orders:  Jetpacks priacy policy may be read here: https://jetpack.com/support/privacy/.  In order to keep track of the effectiveness of our website we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

INSTAGRAM – https://help.instagram.com/615366948510230

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

5. DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

6. YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

7. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. MINORS

The Site is not intended for individuals under the age of 18.

9 Jetpack Data Tracking (Automattic)

  • 9.1Activity
    • 9.1.1Data Used:To deliver this functionality and record activities around site management, the following information is captured: user email address, user role, user login, user display name, WordPress.com and local user IDs, the activity to be recorded, the WordPress.com-connected site ID of the site on which the activity takes place, the site’s Jetpack version, and the timestamp of the activity. Some activities may also include the actor’s IP address (login attempts, for example) and user agent.
    • 9.1.2 Activity Tracked:Login attempts/actions, post and page update and publish actions, comment/pingback submission and management actions, plugin and theme management actions, widget updates, user management actions, and the modification of other various site settings and options. Retention duration of activity data depends on the site’s plan and activity type.
    • 9.1.3 Data Synced:Successful and failed login attempts, which will include the actor’s IP address and user agent.
  • 9.2 Carousel
    • 9.2.1 Data Used: If image view tracking is enabled, the following information is used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code.
    • 9.2.2 Activity Tracked: Image views.
  • 9.3 Comment Likes
    • 9.3.1 This feature is only accessible to users logged in to WordPress.com.
    • 9.3.2 Data Used: In order to process a comment like, the following information is used: WordPress.com user ID/username (you must be logged in to use this feature), the local site-specific user ID (if the user is signed in to the site on which the like occurred), and a true/false data point that tells us if the user liked a specific comment. If you perform a like action from one of our mobile apps, some additional information is used to track the activity: IP address, user agent, timestamp of event, blog ID, browser language, country code, and device info.
    • 9.3.3 Activity Tracked: Comment likes.
  • 9.4 Contact Form
    • 9.4.1 Data Used: If Akismet is enabled on the site, the contact form submission data — IP address, user agent, name, email address, website, and message — is submitted to the Akismet service (also owned by Automattic) for the sole purpose of spam checking. The actual submission data is stored in the database of the site on which it was submitted and is emailed directly to the owner of the form (i.e. the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message.
    • 9.4.2 Data Synced: Post and post meta data associated with a user’s contact form submission. If Akismet is enabled on the site, the IP address and user agent originally submitted with the comment are synced, as well, as they are stored in post meta.
  • 9.5 Google Analytics
    • 9.5.1 Data Used: Please refer to the appropriate Google Analytics documentation for the specific type of data it collects. For sites running WooCommerce (also owned by Automattic) and this feature simultaneously and having all purchase tracking explicitly enabled, purchase events will send Google Analytics the following information: order number, product id and name, product category, total cost, and quantity of items purchased.
    • 9.5.2 Activity Tracked: This feature sends page view events (and potentially video play events) over to Google Analytics for consumption. For sites running WooCommerce-powered stores, some additional events are also sent to Google Analytics: shopping cart additions and removals, product listing views and clicks, product detail views, and purchases. Tracking for each specific WooCommerce event needs to be enabled by the site owner.
  • 9.6 Infinite Scroll
    • 9.6.1 Data Used: In order to record page views via WordPress.com Stats (which must be enabled for page view tracking here to work) with additional loads, the following information is used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code.
    • 9.6.2 Activity Tracked: Page views will be tracked with each additional load (i.e. when you scroll down to the bottom of the page and a new set of posts loads automatically). If the site owner has enabled Google Analytics to work with this feature, a page view event will also be sent to the appropriate Google Analytics account with each additional load.
  • 9.7 Jetpack Comments
    • 9.7.1 Data Used: Commenter’s name, email address, and site URL (if provided via the comment form), timestamp, and IP address. Additionally, a jetpack.wordpress.com IFrame receives the following data: WordPress.com blog ID attached to the site, ID of the post on which the comment is being submitted, commenter’s local user ID (if available), commenter’s local username (if available), commenter’s site URL (if available), MD5 hash of the commenter’s email address (if available), and the comment content. If Akismet (also owned by Automattic) is enabled on the site, the following information is sent to the service for the sole purpose of spam checking: commenter’s name, email address, site URL, IP address, and user agent.
    • 9.7.2 Activity Tracked: The comment author’s name, email address, and site URL (if provided during the comment submission) are stored in cookies. Learn more about these cookies.
    • 9.7.3 Data Synced : All data and metadata (see above) associated with comments. This includes the status of the comment and, if Akismet is enabled on the site, whether or not it was classified as spam by Akismet.
  • 9.8 Likes
    • 9.8.1 This feature is only accessible to users logged in to WordPress.com.
    • 9.8.2 Data Used: In order to process a post like action, the following information is used: IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID (on which the post was liked), post ID (of the post that was liked), user agent, timestamp of event, browser language, country code.
    • 9.8.3 Activity Tracked: Post likes.
  • 9.9 Mobile Theme
    • 9.9.1 Data Used: A visitor’s preference on viewing the mobile version of a site.
    • 9.9.2 Activity Tracked: A cookie (akm_mobile) is stored for 3.5 days to remember whether or not a visitor of the site wishes to view its mobile version.
  • 9.10 Notifications
    • 9.10.1 This feature is only accessible to registered users of the site who are logged in to WordPress.com.
    • 9.10.2 Data Used: IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Some visitor-related information or activity may be sent to the site owner via this feature. This may include: email address, WordPress.com username, site URL, email address, comment content, follow actions, etc.
    • 9.10.3 Activity Tracked: Sending notifications (i.e. when we send a notification to a particular user), opening notifications (i.e. when a user opens a notification that they receive), performing an action from within the notification panel (e.g. liking a comment or marking a comment as spam), and clicking on any link from within the notification panel/interface.
  • 9.11 Protect
    • 9.11.1 Data Used: In order to check login activity and potentially block fraudulent attempts, the following information is used: attempting user’s IP address, attempting user’s email address/username (i.e. according to the value they were attempting to use during the login process), and all IP-related HTTP headers attached to the attempting user.
    • 9.11.2 Activity Tracked: Failed login attempts (these include IP address and user agent). We also set a cookie (jpp_math_pass) for 1 day to remember if/when a user has successfully completed a math captcha to prove that they’re a real human.
    • 9.11.3 Data Synced: Failed login attempts, which contain the user’s IP address, attempted username or email address, and user agent information.
  • 9.12 Search
    • 9.12.1 This feature is only available to sites on the Professional plan.
    • 9.12.2 Data Used: Any of the visitor-chosen search filters and query data in order to process a search request on the WordPress.com servers.
  • 9.13 Sharing
    • 9.13.1 Data Used: When sharing content via email (this option is only available if Akismet is active on the site), the following information is used: sharing party’s name and email address (if the user is logged in, this information will be pulled directly from their account), IP address (for spam checking), user agent (for spam checking), and email body/content. This content will be sent to Akismet (also owned by Automattic) so that a spam check can be performed. Additionally, if reCAPTCHA (by Google) is enabled by the site owner, the sharing party’s IP address will be shared with that service. You can find Google’s privacy policy here (https://www.google.com/policies/privacy/).
  • 9.14 Simple Payments
    • 9.14.1 This feature is only available to sites on the Premium and Professional plans, and the actual payment processing is handled by Square.
    • 9.14.2 Data Used: Transaction amount, transaction currency code, product title, product price, product ID, order quantity, PayPal payer ID, and PayPal transaction ID.
    • 9.14.3 Activity Tracked: The PayPal payer ID, transaction ID, and HTTP referrer are sent with a payment completion tracking event that is attached to the site owner.
    • 9.14.4 Data Synced: Square transaction ID, Square transaction status, Square product ID, quantity, price, customer email address, currency, and payment button CTA text.
    • 9.14.5 Because payments are processed by Square, we recommend reviewing its privacy policy. (https://squareup.com/privacy).
  • 9.15 Subscriptions
    • 9.15.1 Data Used: To initiate and process subscriptions, the following information is used: subscriber’s email address and the ID of the post or comment (depending on the specific subscription being processed). In the event of a new subscription being initiated, we also collect some basic server data, including all of the subscribing user’s HTTP request headers, the IP address from which the subscribing user is viewing the page, and the URI which was given in order to access the page (REQUEST_URI and DOCUMENT_URI). This server data used for the exclusive purpose of monitoring and preventing abuse and spam.
    • 9.15.2 Activity Tracked: Functionality cookies are set for a duration of 347 days to remember a visitor’s blog and post subscription choices if, in fact, they have an active subscription.
  • 9.16 Video Hosting
    • 9.16.1 Data Used: For video play tracking via WordPress.com Stats, the following information is used: viewer’s IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. If Google Analytics is enabled, video play events will be sent there, as well.
    • 9.16.2 Activity Tracked: Video plays.
  • 9.17 WooCommerce Services
    • 9.17.1 Data Used: For payments with Square, PayPal, or Stripe: purchase total, currency, billing information. For taxes: the value of goods in the cart, value of shipping, destination address. For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.
    • 9.17.2 Data Synced: For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor. Please see the respective third party’s privacy policy (Stripe’s Privacy Policy <https://stripe.com/privacy/> and PayPal’s Privacy Policy<https://stripe.com/privacy/>) for more details. For automated taxes we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information. For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to USPS or Canada Post, depending on the service used. For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to EasyPost. We also store the purchased shipping labels on our server to make it easy to reprint them and handle support requests.
  • 9.18 WordPress.com Secure Sign On
    • 9.18.1 This feature is only accessible to registered users of the site with WordPress.com accounts.
    • 9.18.2 Data Used: User ID (local site and WordPress.com), role (e.g. administrator), email address, username and display name. Additionally, for activity tracking (see below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code.
    • 9.18.3 Activity Tracked: The following usage events are recorded: starting the login process, completing the login process, failing the login process, successfully being redirected after login, and failing to be redirected after login. Several functionality cookies are also set, and these are detailed explicitly in our Cookie documentation.
    • 9.18.4 Data Synced: The user ID and role of any user who successfully signed in via this feature.
  • 9.19 WordPress.com Stats
    • 9.19.1 Data Used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: The site owner does not have access to any of this information via this feature. For example, a site owner can see that a specific post has 285 views, but he/she cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.
    • 9.19.2 Activity Tracked: Post and page views, video plays (if videos are hosted by WordPress.com), outbound link clicks, referring URLs and search engine terms, and country. When this module is enabled, Jetpack also tracks performance on each page load that includes the Javascript file used for tracking stats. This is exclusively for aggregate performance tracking across Jetpack sites in order to make sure that our plugin and code is not causing performance issues. This includes the tracking of page load times and resource loading duration (image files, Javascript files, CSS files, etc.). The site owner has the ability to force this feature to honor DNT settings of visitors. By default, DNT is currently not honored.
  • 9.20 WordPress.com Toolbar
    • 9.20.1 This feature is only accessible to registered users of the site who are also logged in to WordPress.com.
    • 9.20.2 Data Used: Gravatar image URL of the logged-in user in order to display it in the toolbar and the WordPress.com user ID of the logged-in user. Additionally, for activity tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code.
    • 9.20.3 Activity Tracked: Click actions within the toolbar.

10. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

11. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Ecom@Whetri.com or by mail using the details provided below:

Privacy Officer/ Froginalog.com, Whetri Inc.  3072 Berrie Rd, Lakefield, ON, K0L 2H0, Canada